Mobility-as-a-Service

“Mobility as a Service,” or MaaS, is what makes this future scenario possible.

MaaS is a dynamic model that uses a unified portal – such as a smartphone app or website – to link individuals with a wide range of services from public and private transportation providers. The service organizes and manages the trip, which may include combining one or more services to meet an individual’s specific needs. One fare – whether one or multiple services were used – is debited from your account after your trip is complete.

Convenient, customized choices

The number and variety of mobility choices for individuals and communities is growing rapidly, providing customizable options that can completely transform how people get from one place to another. An integrated, convenient, door-to-door transit experience, for example, would make it easier for people to drive less or even eliminate reliance on a personal vehicle completely.

In addition to improving individuals’ lives, these alternative, or “microtransit,” options can also help address first mile/last mile issues, reduce traffic congestion, increase efficiency and improve air quality throughout the Wasatch Front region.

Microtransit services vary in how they operate based upon the region they serve and a community’s transportation needs. Components of microtransit can include:

  • On-demand service
  • Call ahead service
  • Subscription service
  • Scheduled service points
  • Connections to fixed route transit services
  • Connections to popular locations
  • Smaller vehicles
  • Electric vehicles
  • Accessible vehicles
  • Smart phone applications for scheduling and payment
  • Telephone scheduling

UTA's mobility innovations

Tooele Shuttle
To meet community needs UTA created the Tooele Shuttle service, an on-demand bus service with designated stops in the cities of Tooele, Grantsville and Stansbury.

Utah Valley Rides
UTA partnered with social service agencies to develop the Utah Valley Rides service in the cities of Orem and Provo. Qualifying participants can schedule rides to the doctor’s office, grocery store or anywhere else they need to go. Vans are equipped to transport passengers with mobility devices.

Flex Routes
UTA has developed “flexible” bus routes in multiple communities to combine reliable transit service on main corridors, but also provide the ability to serve off-route destinations. Riders can request a deviation of three-quarters of a mile off the regular route, which is particularly useful for young and elderly riders, and individuals with special needs.

Voucher Program
In partnership with Weber County Aging, Davis County Aging, and Roads to Independence, UTA has developed a voucher program based on the needs of the region. The UTA Coordinated Mobility Department determined that a voucher program would help seniors and persons with disabilities to gain access to transportation, as well as assisting them in becoming independent and increasing their overall quality of life. The goal of this plan is to allow seniors and persons with disabilities to find the mode of transportation that best accommodates them to arrange non-emergency medical visits. The Volunteer Driver-Voucher Program was developed to allow eligible participants to arrange these rides with a driver of their choice who would then be reimbursed for the mileage by UTA through a 5310 Grant Award.

Utah Ride Link
UTA has developed Utah Ride Link to coordinate and provide resources among human service entities to efficiently maximize transportation for seniors, persons with disabilities and other groups with unmet transportation needs. This coordinated mobility focuses on the individual customer transportation needs. To meet these needs we coordinate customer groups, service providers and funding agencies resulting in a more efficient transportation delivery service saving time, effort and money. Communities along the Wasatch Front served by this organization include Davis County, Morgan, Salt Lake County, Summit County, Tooele County, Utah County, Wasatch County, and Weber County.

Future services
UTA is currently exploring microtransit solutions in parts of Weber and Utah counties to meet first mile/last mile needs, link popular locations, and connect FrontRunner stations with businesses.

What others are doing

Capital Metro, Austin, Texas

Dallas Area Rapid Transit, Dallas, Texas

Los Angeles County Metropolitan Transportation Authority, Los Angeles, California

Massachusetts Bay Transportation Authority, Boston, Massachusetts

Pinellas Suncoast Transit Authority, St. Petersburg, Florida

Regional Transportation District, Denver, Colorado

More about mobility innovations