Dear UTA Riders


Welcome to Rider's Digest. Whether you are a UTA bus, TRAX, FrontRunner, paratransit or vanpool rider, we are talking to you. Every quarter you'll be able to find out what's “news” at UTA. We'll let you know about new services, places to go on transit and people you might meet while riding UTA. We'll also talk about service enhancements and provide updates on happenings throughout our system.

UTA Travel Training


Do you know someone who needs help learning to ride UTA? In addition to our comprehensive and easy-to-use resources at rideuta.com, we have a free travel training program designed to help groups and individuals learn to ride our trains and buses.

UTA travel trainers are available to show new riders how to read schedules, get to and from bus stops and rail stations, pay their fares and more. Travel trainers will also ride the bus or train with the trainee to ensure they are familiar with the system before they ride solo. The travel training program can be customized to meet the needs of organizations or individuals and is perfect for seniors, teens, first-time riders and persons with disabilities.

In-person travel training is available in several languages including English, Spanish and Samoan. UTA is also working with inWhatLanguage to better serve Utah's immigrant and refugee communities by translating training materials into Spanish, French, Arabic, Somali, Nepali, Swahili and Burmese.

To learn more about UTA's Travel Training program, look under the services section at rideuta.com or call (801) 287-2275.

Pleasant View Service Changes on the Way


While UTA's FrontRunner system is considered among the safest in the country, the Rail Safety Improvement Act of 2008 mandates additional improvements be made to the commuter rail system. These safety features, collectively known as Positive Train Control (PTC), are being added to the system and will be completed by Dec. 2018. Because safety is our first priority, many of these requirements were built into FrontRunner's initial construction and were already in place when the line opened 10 years ago.

The additional aspects of PTC implementation will require some changes to our system as it is both complex and expensive. One of these changes includes suspending FrontRunner service between Ogden and Pleasant View. The tracks north of Ogden Station are owned by Union Pacific Railroad and would require UTA to install Union Pacific's PTC system, which is different than the UTA version, on FrontRunner trains operating on the tracks north of Ogden. FrontRunner passengers heading to and from Pleasant View would have to transfer to differently-outfitted trains in Ogden. This creates a significant challenge for riders and for UTA as well as significant additional costs. As a result, FrontRunner service to Pleasant view will be suspended effective Aug. 12.

Currently, UTA is reaching out to Pleasant View FrontRunner riders and to people living in northern Weber County to receive their input on alternative service options. We are reaching out to riders on bus route 616, which operates in the area, for their feedback as well. Service alternatives will be developed and announced later this summer.

All Schedules Set to Change April 8


UTA is changing many of its schedules on April 8. Due to the implementation of new safety features on the commuter rail line, we are adjusting the FrontRunner schedule. This change requires scheduling adjustments throughout the UTA system to preserve connections and transfers. As a result, all TRAX schedules and nearly all bus schedules will be changed starting April 8. Details can be found at rideuta.com/changeday.

UTA's online trip planner and customer service call center are available to assist you in planning your trips so you can get to where you need to go when the changes take effect. The trip planner can be found at rideuta.com, and customer service can be contacted via phone at (801) 743-3882 or email at rideuta@rideuta.com.

FrontRunner Comes to UTA GoRide


Riding UTA just got easier. The UTA GoRide mobile ticketing app now offers FrontRunner fares. Plan your trip by selecting your start and end destinations and purchase tickets right from your phone. Once you select your route, a price will appear to show you how much it will cost to go from point A to B. All fares are one-way (purchase two to travel round-trip) and are valid for 2.5 hours after activation.

Besides the ability to purchase FrontRunner fares, the UTA GoRide app recently received other upgrades including the ability to purchase bus fare for the PC-SLC Connect service and a new electronic wallet feature. The app's e-wallet allows you to add money to your account or someone else's account using cash or check. To activate this feature, visit any UTA customer service location. A list of locations can be found at rideuta.com/rider-Info/Customer-service.

Questions? UTA customer service is available to help Monday through Saturday from 6 a.m. to 7 p.m. and can be reached by calling (801) 743-3882 or by emailing rideuta@rideuta.com.

Mobile and Credit Card Contactless Payments to End


If you currently use contactless payments like a credit card, Apple Pay, Google Pay, etc. to pay for your UTA fares, please be aware the ability to pay this way will end April 1, 2018. UTA-issued cards, including Ed Passes, Eco Passes and FAREPAY cards will not be impacted. Customers may also still use credit cards at station ticket vending machines.

If you are looking for a convenient way to pay, another option is to download the UTA GoRide mobile ticketing app. The app allows you to pay for fares anytime and for multiple riders at a time. Once you purchase a ticket, activate it just before you board. Tickets are good for 2.5 hours after activation, and fares for FrontRunner, TRAX, bus and S-Line are all available on UTA GoRide. The app also offers Reduced/Sr. fares and monthly passes. For more information about the app, visit rideuta.com.

UTA Travel Training


Do you know someone who needs help learning to ride UTA? In addition to our comprehensive and easy-to-use resources at rideuta.com, we have a free travel training program designed to help groups and individuals learn to ride our trains and buses.

UTA travel trainers are available to show new riders how to read schedules, get to and from bus stops and rail stations, pay their fares and more. Travel trainers will also ride the bus or train with the trainee to ensure they are familiar with the system before they ride solo. The travel training program can be customized to meet the needs of organizations or individuals and is perfect for seniors, teens, first-time riders and persons with disabilities.

In-person travel training is available in several languages including English, Spanish and Samoan. UTA is also working with inWhatLanguage to better serve Utah's immigrant and refugee communities by translating training materials into Spanish, French, Arabic, Somali, Nepali, Swahili and Burmese.

To learn more about UTA's Travel Training program, look under the services section at rideuta.com or call (801) 287-2275.