UTA strives to be open and accessible. This measures the number of annual interactions with the public via Open UTA.
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Community Service Standards
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- Miles per Bus Service Interruption
- Number of Avoidable Accidents
- Percent of On-Time Performance
- Percent of Issues Resolved in One Call
- Percent Change in Top Complaint: Ticket Vending Machine Repairs
- Average Time to Resolve Issue
- Pounds of Seasonal Air Pollutants Prevented
- Total Building Energy Use
- Percent of Low Emission Vehicles in Fleet
- Percent of Minority/Low Income People with Access to System
- Number of Partnerships with Local Governments
- Number of Public Impressions
- Bond Rating
- Vehicle State of Good Repair
- Efficiency as Compared to Peer Agencies
