Quick Links

Accessibility Services Committee on Accessible Transportation
Travel Training About the Cat Committee
Reduced Fare Cards Current CAT Committee Members
Paratransit Diversity on the CAT Committee
Communication Assistance Eligibility for Membership

Membership Terms
Accessibility Features Meetings
Fixed Route Bus Recognizing Outstanding UTA Staff
TRAX Recognizing Members of the Disability Community
FrontRunner Annual ADA Celebration


ADA Compliance Officer's Office
UTA ADA Notification
Reasonable Modifications
UTA's Civil Rights Compliant Process
UTA's Civil Rights Grievance Process

Accessibility Services

UTA is committed to ensuring that all riders, including riders with disabilities, are able to safely access all UTA programs and services. Free travel training is available to customers with and without disabilities, reduced fares are available for qualifying individuals, and paratransit services are available for qualifying individuals who cannot access the fixed route system due to a disability.

Travel Training
We want to make it easier for you to learn how to ride UTA services like bus, TRAX and FrontRunner. UTA has dedicated travel trainers who work with seniors, people with disabilities and others to show them how to ride UTA. Our travel trainers can meet with you one-on-one or do a group presentation. The best part about our travel training, besides learning some great tips, is that it’s free! If you are interested in talking with one of our travel trainers, please call 801-287-2275. More information about UTA’s Travel Training program can be found here.

Reduced Fare Cards
UTA offers reduced fare on fixed route services for qualified people with disabilities and seniors who are 65 years of age and older. To qualify for reduced fare individuals must submit a completed application, which can be found here, as well as documentation verifying eligibility for the reduced fare program. The application, as well as a list of required documentation, can be found here. For additional information about UTA’s reduced fare program please call (801) 743-3882 or 1-888-RIDEUTA (743-3882).

Paratransit
UTA recognizes that some customers may be functionally unable to independently access our fixed route services. For this reason, and in accordance with the Americans with Disabilities Act, UTA offers paratransit services for eligible individuals. More information about the process to apply for and use UTA’s paratransit service can be found here.

Communication Assistance

Accessibility Features

UTA is committed to ensuring that all customers, including customers with disabilities, are able to safely ride our fixed route services including fixed route bus, TRAX, and FrontRunner. For further information on how to make your ride more enjoyable, please see a list of FAQs as well as the current Rider Rules.

Fixed Route Bus
People with accessibility needs are always welcome on UTA buses. Here are some helpful tips when riding the bus:

  • When waiting at the bus stop, move close to the front of the bus zone, near the bus stop sign.
  • Ask the bus operator to lower a ramp if you need it. Buses can also “kneel” or lower the first step rather than use the ramp if that is easier for you.
  • When using the ramp, wait until the ramp is ready before attempting to board.
  • Tie downs are available to help keep people in wheelchairs safe. The operator will secure wheelchairs in the tie-down area. Additionally lap/shoulder belts are available on request.
  • Use the call strip on the seat or lowered pull cord to signal your desired
  • You may request a courtesy stop to exit the bus at another safe location if a regular stop is not as accessible.
The following instructions are intended to help riders with disabilities use fixed route bus services:
For everyone:
  • Arrive at bus stop a few minutes before schedule to be ready to board the bus.
  • Have fare (pass, token or money) ready.
  • If you need assistance from the driver, be specific about your request and ask before the bus begins moving to avoid distracting the driver.
  • Board and find a seat as quickly as possible.
  • If no seat is available and you are required to stand, take a firm handhold before the bus begins to move.
  • Please observe all rider rules.
Customers Using Wheeled Mobility Devices (wheelchairs, scooters, etc.):
  • When waiting at bus stop, move close to the front of the bus zone, near the bus stop sign.
  • When using ramp, wait until the ramp is ready before attempting to board.
  • Using platform lift.
  • Secure area (tie downs) – driver will secure wheelchair in the secure area. Additionally lap/shoulder belts are available on request.
  • Use the call strip on seat or lowered pull cord to signal desired stop.
  • You may request a courtesy stop to exit the bus at another safe location if a regular stop is not as accessible.
Customers Using Non-Wheeled Mobility Devices (canes, walkers, etc.):
  • When waiting at bus stop, move close to the front of the bus zone, near the bus stop sign.
  • Street furniture such as benches and shelters are available at some bus stops.
  • Kneeling feature is available upon request.
  • Priority seats are available to seniors and persons with disabilities; request assistance from the operator.
  • Ask the driver for time to get to seat before leaving stop.
  • Use the call strip on seat or lowered pull cord to signal desired stop.
Customers who are Blind or Visually Impaired:
  • Operator announces bus # at front of zone served by multiple routes.
  • Operator makes stop announcements.
  • Operator should announce additional/specific locations when requested.
Deaf or Hard of Hearing Customers:
  • Communicate in a method most comfortable.
  • Sometimes it is best to have your bus stop location clearly written down before you board the bus to show the operator.
Customers with Intellectual or Developmental Disabilities:
  • Ask the driver for specific assistance that meets your needs.
  • If needed, write your destination down in advance.
Priority Seating Area:
  • Priority seating area is the space from the line in the back of an Operator’s seat to the first row of forward facing seats.
  • Individuals with a disability or an elderly individuals have priority seating in the Priority Seating Area. Riders who are not disabled or elderly sitting in the priority seating area will be asked to move to another area of the vehicle.
  • The placement of large items such as strollers is permitted in priority seating only if riders who are disabled or elderly do not need to use the area. Strollers must be able to fit safely on ramp platforms and vehicle lifts.
Securement Area:
  • Individuals in a mobility device who enter a transit vehicle need to occupy a wheelchair securement location. The operator will assist the individual to secure the device.
  • The placement of large items such as strollers is permitted in securement area only if riders who use wheelchairs and other mobility devices do not need to use the area. Strollers must be foldable and must fit safely on ramp platforms and vehicle lifts.
You can find more information about how to ride UTA’s fixed route buses here.

TRAX
  • All rail vehicles are accessible to riders with mobility devices and have seating areas available.
  • Riders who need a ramp to enter the newer trains (on the Red and Green lines) can press the blue “wheelchair accessible” button on the door you wish to enter. A ramp will deploy before the door opens. When the door opens, you can then enter the car.
  • If you need wheelchair accessibility on the Blue line, each Blue line station has a concrete ramp leading to where the front of the train will arrive. Wait at the top of the ramp until the train arrives. The train operator will open the door for you assist you with boarding and leaving the train. Near the front of each Blue line car, there is a place where those using wheelchairs or walkers can park and ride.
The following instructions are intended to help riders with disabilities in using TRAX:
For everyone:
  • ALWAYS be at the platform or at the top of the access ramp ready to board the train.
  • Have a valid form of fare payment ready to show upon request.
  • Board as quickly as possible and either take a seat or hold on as the train moves quickly.
  • At the access ramp, you must ask for specific assistance from the Operator.
  • At the platform, you must push the button to open the train doors. When the button lights, both outside and inside the train, it is active. You must push the button to open the train doors to enter and exit. When the light goes off, the door will not open. Wait for the next train.
  • Please observe all rider rules.
Customers Using Wheeled Mobility Devices (wheelchairs, scooters, etc.):
  • Be ready to board at the top of the access ramp.
  • Stay behind the yellow line and warning strips. Move into the designated seating area – ask the operator to put up seats if needed.
  • Hold on to something for balance as the train pulls away quickly.
  • Operator may ask what destination stop you will need so he/she can be prepared to assist with the bridge plate for you to exit the train.
Customers Using Non-Wheeled Mobility Devices (canes, walkers, etc.):
  • If you cannot safely get up and down the steps, then be ready to board at the top of the access ramp.
  • Stay behind the yellow line and off the warning strip.
  • Move to available seating as safely and quickly as possible.
  • If you need specific assistance, ask the Operator.
Deaf or Hard of Hearing:
  • Wait behind the yellow line and safety warning strips.
  • Interior signs announce the next station.
  • Signs at each station identify the location.
  • At the platform, you must push the button to open the train doors. When the button lights, both outside and inside the train, it is active. You must push the button to open the train doors to enter and exit. When the light goes off, the door will not open. Wait for the next train.
You can find more information about how to ride TRAX here. For more information on riding UTA’s Low Floor TRAX trains specifically, click here (link to: http://www.rideuta.com/Rider-Info/UTA-Accessibility/Low-Floor-TRAX)

FrontRunner
  • All FrontRunner trainsets are accessible to riders with mobility devices and have seating areas available. Make sure you board the new railcars, as those are wheelchair accessible. The older “Comet” cars are not wheelchair accessible.
  • On each station platform, the trains will queue on the south end, regardless of their direction. The newer railcars with wheelchair accessible boarding will be on this south side of the platform. If you are in a wheelchair or have a mobility device, a train hosts will place a ramp down for you and can help you board if necessary.
  • The following instructions are intended to help riders with disabilities in using FrontRunner:
    For everyone:
      • Check the current FrontRunner schedule for the arrival/departure times at your station.
      • Always be at the station platform ready and waiting to board your train.
      • Train Hosts are available to assist you in boarding or exiting at the last car or south end of the train.
      • Have a valid form of fare payment ready to show upon request.
      • Allow extra time if purchasing your fare at the Ticket Vending Machines located at each station platform entrance.
      • Be safe. Use caution and pay attention when you cross the rails.
      • Always anticipate a train - check both directions.
      Customers who are Blind or Visually Impaired:
      • To use the Ticket Vending Machines, Braille and raised print as well as audible instructions are available.
      • Wait on the platform, behind the yellow, tactile warning strip on the edge of the platform to board the train when it comes to a complete stop.
      • Priority or designated seats are available near the train entrance.
      • The operator makes ADA stop announcements when leaving the station and before arriving at the next station.
      Customers Using All Types of Mobility Devices (wheelchairs, scooters, canes, walkers, etc.):
      • Assistance in boarding is best by going to the last (South end) train car.
      • Train Hosts are located at the second door of the South train car. They will put down the ramp to bridge the gap between the train and platform when boarding or exiting.
      • Large blue and white access symbols are found on the platform to guide you to boarding area.
      • Designated priority seats are located at the entrance on lower level or each train.
      • Additional seats flip up easily to offer more seating options.
      • The restroom is accessible and can be found on the south end train car. Remember to lock the door.
      • Train Hosts are available to answer your questions and to offer assistance as requested to board and exit the train.
      • The train's second level is accessible by stairs only. The lower level of the last car on the south end of the train will always be fully accessible.
      • If you choose to sit upstairs, make sure you can get down the stairs in time to exit the train at your desired stop. The train only stops for about 20-30 seconds at each station on the route.
      Deaf or Hard of Hearing:
      • Train Hosts will provide information and assistance as requested.
      • Large signs and banners announce the station location - be alert and watch for your stop.
      You can find more information about how to ride FrontRunner here.

       

ADA Compliance Officer's Office

The ADA Compliance Officer is responsible for ensuring that all UTA programs and services comply with all Titles of the Americans with Disabilities Act (ADA), including monitoring compliance efforts. The role of the ADA Compliance Officer is to provide guidance and implementation on policies, procedures, and strategies that protect the civil rights of individuals with disabilities. Internal efforts include, but are not limited to: trainings, organizational awareness, receiving and resolving ADA complaints, effective communication, and reasonable accommodations/modifications. External efforts include: collaboration with the disability community, supporting the Committee on Accessible Transportation (CAT Committee), reviewing paratransit appeal requests, and ensuring the UTA facilities and vehicles are accessible to and useable by people with disabilities.

UTA ADA Notification

Reasonable Modifications
In an effort to ensure that individuals with disabilities are able to access UTA’s public transportation a services and to comply with the Americans with Disabilities Act (ADA), it is UTA’s policy to provide reasonable service modifications when requested to do so by individuals with disabilities who, without such modification, would not be able to fully use UTA services, programs, or activities for their intended purpose. Reasonable modifications include changes, exceptions or adjustments to UTA’s rules, policies, practices, and/or procedures to ensure that all customers have an opportunity to use UTA’s programs and services. Customers with disabilities are invited to request reasonable modifications which are considered on a case-by-case basis.

In-System Modification Requests
In situations where the need for a service modification is not known in advance, customers with disabilities can make a request for an in-system service modification. To request an in-system modification, please advise transit personnel of the need for the modification. Transit personnel may ask about a rider’s ability to take a trip without a modification and they may reach out to UTA’s transit communications department for clarification. They may also direct customer’s to the ADA Compliance Officer for additional clarification. Examples of in-system modifications for UTA’s fixed route services could include a request that a bus driver position a bus to avoid an obstacle, such as snow; to be allowed to take medication while on board the bus, train, or paratransit vehicle; or for assistance with fare handling on bus or paratransit vehicles.

Pre-Arranged Service Modifications
To the maximum extent possible, customers are encouraged to reach out to UTA personnel in advance of their need for a reasonable modification to ensure sufficient time to evaluate the request and, in the case of approved modifications, communicate with the relevant UTA business units so ensure customers are able to seamlessly use UTA services.

Requests for pre-arranged modifications for UTA’s fixed route services (bus, TRAX, and FrontRunner) are handled by the ADA Compliance Officer. To see UTA’s fixed route service modification statement click here. You can access the fixed-route service modification form here. Please note that the service modification process may require an in-person meeting to better understand the need for the modification. An initial decision regarding the request will be provided by the ADA Compliance Officer. Customers who disagree with the initial decision have the option to appeal the decision to the Manager of Civil Rights.

Requests for pre-arranged modification for UTA’s paratransit service are handled by the Special Services Customer Care department. To see UTA paratransit’s service modification statement, as well as the paratransit service modification request form, click here. Please note that the service modification process may require an in-person meeting to better understand the need for the modification. An initial decision regarding the request will be provided by the paratransit Customer Care department. Customers who disagree with the initial decision have the option to appeal the decision to the ADA Compliance Officer.

UTA's Civil Rights Complaint Process
UTA is committed to providing non-discriminatory service to ensure that no person is excluded from participation in, denied the benefits of, or subjected to discrimination in the receipt of its services. If you feel that you have been discriminated against on the basis of a protected status as listed below, please provide the following necessary information in order to facilitate the processing of your complaint. You can submit a civil rights complaint in several ways. First, customer can contact UTA’s customer service department at (801) 287-5359. Complaints can be electronically submitted to UTA Customer Service by completing the electronic Civil Rights Compliant form in English (click here) or Spanish (click here). The form is also available in PDF format:

UTA Civil Rights Complaint Form – English
UTA Civil Rights Complaint Form – Spanish

If requested, you will receive a response within 20 business days if you’ve provided sufficient contact information. For an alternative format to submit your Civil Rights complaint, please contact Cherissa Alldredge, UTA's ADA Compliance Officer, at (801) 287-3536 or calldredge@rideuta.com.

This procedure is intended to satisfy UTA's obligation under the Americans with Disabilities Act and Title VI of the Civil Rights Act of 1964 and applies to anyone alleging discrimination on the basis of protected class status in UTA's provision of its services, activities, programs or benefits. This process is designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as it relates to your civil rights and UTA. Your complaint will be investigated in accordance with UTA's complaint procedure.

UTA's Civil Rights Grievance Process

Committee on Accessible Transportation

About the CAT Committee

Current CAT Committee Members

Diversity on the CAT Committee

Eligibility for Membership

Membership Terms

Meetings

Recognizing Outstanding UTA Staff

Recognizing Members of the Disability Community

Annual ADA Celebration