UTA’s Customer Service department is committed to provide quality information and support to customers as they use public transportation. We can help with trip planning, fare information, general questions and concerns as well as FAREPAY card assistance, lost and found, transit passes and reduced fare programs. Multi-lingual options are also offered for 240 languages and dialects.
Call, Email or Use Comment Form
General inquiries can be made Monday through Saturday from 6 a.m. to 9 p.m. and Sunday from 8:30 a.m. to 5 p.m. at (801) RIDE-UTA (801-743-3882) or at rideuta@rideuta.com.
Comment Forms
- Specific Incident
- General Comment or Question
- Fares Issue
- Safety or Security Concern
- Employee Compliment or Complaint
- Civil Rights Complaint
In addition, we provide limited service information and answer general questions on Twitter (@rideuta) from 5 a.m. to 9 p.m. Monday through Saturday and 8:30 a.m. to 7 p.m. Sunday.
Sign Up to Receive Service Alerts
You can now receive text and email Service Alerts for the routes you use. Go to rideuta.com/signup to subscribe to route-specific alerts and other rider communications.
Want to learn more about Service Alerts? See Get Service Alerts Delivered to Your Phone.
Lost and Found
Use our Report Lost Item Form to let us know you looking for an item you left behind.
Customer Service Office Locations and Hours
Provo Central Station - Lost and Found
701 S. Freedom Boulevard
Provo, UT 84601
(801) 227-8923
Hours: Monday-Friday, 7 a.m. to 6 p.m.
Salt Lake City - Lost and Found NEW LOCATION
3600 S. 700 W.
Salt Lake City, UT 84119
(801) 287-4664
Hours: Monday-Friday, 7 a.m. to 6 p.m.
Ogden Transit Center - Lost and Found
2393 Wall Avenue
Ogden, UT 84401
(801) 626-1207
Hours: Monday-Friday, 7 a.m. to 6 p.m.
Other Numbers
UTA Paratransit: (801) 287-7433
Guaranteed Ride Home (Eco Pass Holders Only): (801) BUS-HOME (287-4663)
UTA Transit Police: (801) 287-EYES (3937)
Crossing and Crossing Arm Issues: 1-844-887-5455 (note the crossing ID number located on the sign when reporting an issue)
TDD: Relay Service 711
* Please note that UTA does not have a dedicated TDD number. If you are deaf or hearing impaired and use either a teletypewriter (TTY) or computer equipment with TTY capability, place your telephone calls by dialing 711 (Relay Utah) and provide the operator with the number for UTA (801-743-3882).
UTA protects your personally identifiable information received at the time you submit a comment to UTA’s Customer Service department either telephonically or electronically. Comments received will be used for internal UTA purposes only. Incoming customer service comments are subject to the provisions of the Governmental Records Access and Management Act (GRAMA). As such, UTA will release any personally identifiable information only as required by law.